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Have a question or need assistance? We'll get back to you as quickly as possible — usually within 1–2 business days.
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For questions about an existing order, please include your order number and delivery address in your message. This helps us look up your order right away and respond faster.
You can find your order number in your confirmation email.
Contact information
Store Address: Gouderaklaan 41, 3544 RL Utrecht, Netherlands
Store Email: info@qonforta.com
Store Phone: +1 9342025436
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (New York Time)
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Frequently Asked Questions
What makes Qonforta different?
Qonforta focuses on thoughtful design, carefully sourced materials, and timeless aesthetics. Every piece is selected and refined to feel intentional, durable, and at home in real living spaces.
Where are your designs created?
Our designs are developed with a global design perspective, drawing inspiration from modern and classic interiors. Each piece is carefully produced and quality-checked to meet Qonforta's standards before shipping.
Do you offer free shipping?
Yes, free shipping is available on all orders, with no minimum purchase required.
How long does shipping take?
Processing time: 1–2 business days (Monday–Friday)
Transit time: 6–8 business days
Estimated delivery time: 7–10 business days
Tracking details are emailed as soon as your order ships
Delivery times are estimates and may vary slightly due to carrier or regional factors.
Will I receive tracking information for my order?
Yes, once your order ships, tracking details are emailed so you can follow your delivery progress.
What is your return policy timeframe?
You can return items within 30 days from when your order arrives for an easy return.
What if my item is damaged or defective?
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days after inspection.