Return and Refund Policy

Last updated: September 2, 2026

At Qonforta, we want you to be happy with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return process.

Order Cancellation

You can cancel your order within 24 hours of placing it by contacting us at info@qonforta.com. Please include your order number in your message.

After this period, we can no longer guarantee cancellation, as your order may already be in processing. Once your order has been shipped, cancellation is no longer possible.

If your order has already been shipped, you may return the item upon receipt in accordance with this return and refund policy.

Damaged or Defective on Arrival

If your item arrives damaged or defective, please contact us at info@qonforta.com within 48 hours of delivery. Include your order number and clear photos of the item and of the outer packaging, so we can file the claim with our carrier.

• Our standard solution is a free replacement. We send you a new item at no cost to you, and in most cases you do not need to return the damaged one.
• If a replacement is not available, or if the replacement also arrives damaged or defective, you receive a full refund of the item price.
• Once you have received a replacement in good condition, your claim is considered resolved. If you decide afterwards that you no longer want the product, this is handled as a change of mind return under the 30-Day Easy Returns section below, which means the return shipping costs are your responsibility.

Damage reported more than 48 hours after delivery can still be reviewed, but we may ask for additional evidence before we approve a replacement.

30-Day Easy Returns

You have 30 days from the date of receipt to return items.

To be eligible for a return, items must:

• Be unused
• Be in their original condition
• Be returned with original packaging, labels, and accessories

Our support team will assist you throughout the entire process.

Restocking fee: $0. We do not charge any restocking fees.

Return Policy Overview

• Return period: 30 days from the date of receipt
• Condition: Items must be unused and in original condition, with all packaging, labels, and accessories
• Easy returns: Our support team will guide you through the process
• Restocking fee: None

Return Shipping Costs

Defective or incorrect products. There are no costs to the customer if the product is:

• Incorrect
• Damaged by the carrier
• Defective in any way

In these cases we first offer a free replacement, as described under Damaged or Defective on Arrival.

Customer remorse (change of mind). The customer is responsible for the actual return shipping costs if:

• The wrong item was ordered
• The item does not fit
• The item is no longer wanted
• The item is returned after a free replacement was delivered in good condition

Original shipping costs are non-refundable.

How to Return an Item

1. Contact us. Send an email to info@qonforta.com with your order number and the reason for the return.
2. Pack your item. Pack the item securely in its original packaging, including all accessories, labels, and documents.
3. Send it back. Ship your return according to the instructions in your return confirmation email. You may use the carrier or shipping method recommended in that email.

Refund Process

• Inspection: Once we receive your return, we will inspect the item to verify that it meets our return criteria.
• Refund timeline: Upon approval, your refund will be processed. It may take up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at info@qonforta.com and we will assist you with a quick exchange.

Order Not Received

If your order has not arrived within the expected delivery window, please contact us at info@qonforta.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return. These products are clearly marked as non-returnable on their product pages.

Changes to This Policy

We reserve the right to update this return and refund policy at any time. Any changes will be reflected on this page with an updated "Last updated" date. We recommend reviewing this policy regularly. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer service team for assistance.

Contact

Store Address: Gouderaklaan 41, 3544 RL Utrecht, Netherlands

Store Email: info@qonforta.com

Store Phone: +1 9342025436

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (New York Time)

We do our best to respond to emails within 1 to 2 business days.