FAQ

Frequently Asked Questions (FAQ)

Welcome to the Qonforta Frequently Asked Questions page. We're here to help ensure you have the best possible shopping experience. If you need further assistance, please don't hesitate to contact us.

Question 1: How long will it take to receive my order? Here are our estimated delivery timelines:

• Handling Time: 1–2 business days
• Transit Time: 6–8 business days
• Estimated Delivery Time: 7–10 business days

For more details, please review our Shipping Policy.

Question 2: Do you offer free shipping? Yes, we offer free shipping on all orders within the USA — no minimum order required. For more information, please visit our Shipping Policy.

Question 3: Where is Qonforta located? Qonforta is a NL-based online business offering a curated selection of high-quality lamps and lighting, with Free shipping available across the USA.

Question 4: What if I receive a defective product? If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order. For full details, see our Return Policy.

Question 5: Can I cancel my order after it's placed? Yes. We offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.

Question 6: What is your return policy? We offer a simple process within 30 days of receiving your order. Full details can be found on our Return Policy page.

Question 7: When will I receive my refund after returning a product? Once your return is received and inspected, your refund will be processed to your original payment method within 7 business days, depending on your payment provider.

Question 8: Do you offer any warranties or guarantees? Yes. We provide a 30-day warranty on all purchases. For full terms, please refer to our Return Policy.

Question 9: How can I contact customer support? You can reach our support team through our Contact Us page or by emailing us directly at: info@qonforta.com

Question 10: Do you ship internationally? Yes, but the free shipping is only available in the USA.

Question 11: Do you have a physical store location? No. Qonforta is an online-only store, which allows us to offer competitive pricing and a wider product selection.

Question 12: Can I place a bulk order for my business or organization? Yes, bulk orders are available. Please contact our customer support team at info@qonforta.com for pricing and details.

Question 13: What is the process for exchanging a product? Exchange instructions are outlined in our Return Policy page.

Question 14: How can I track my order? Once your order has shipped, you can track it using our tracking page on the website.

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Fraud Prevention

Qonforta reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity. Additional identity verification may be requested for high-value or flagged transactions. If you experience any issues, please contact us first at info@qonforta.com so we can assist you.

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Contact Information

Store Address: Gouderaklaan 41, 3544 RL Utrecht, Netherlands

Store Phone: +1 9342025436 

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (New York Time)