Handmade Ceramic Ashtray – Wood Lid, Japanese Style | Qonforta

Yes. Shipping is free on every order within the United States, with no minimum order value.

Orders are processed in 1–2 business days, and transit takes another 6–8 business days — about 7–10 business days from order to doorstep. Orders placed after 5:00 PM ET are processed the next business day.

We currently ship within the United States only. If you'd like us to reach your country, let us know at info@qonforta.com.

No. The price you see at checkout is the price you pay. There are no extra fees on delivery.

Yes. As soon as your order ships you'll get an email with a tracking number, and you can follow it on our order tracking page. Tracking can take 24–48 hours to start showing movement.

Larger orders sometimes travel in more than one package so nothing gets damaged in transit. If part of your order arrives first, the rest is usually right behind it. Each package has its own tracking number.

Check with your household and neighbors first, and look around porches and side doors — carriers sometimes mark a parcel delivered a little early. If it hasn't turned up after 48 hours, email info@qonforta.com and we'll open a trace with the carrier.

You have 30 days from the day your order arrives to return it. Items need to be unused and in their original condition, with the packaging, labels, and accessories. There is no restocking fee.

If the item arrived damaged, defective, or isn't what you ordered, we cover it — you pay nothing. If you changed your mind, ordered the wrong item, or it doesn't fit your space, the return shipping is on you. Original shipping costs aren't refunded.

Email info@qonforta.com with your order number and the reason for the return. We'll send you return instructions, usually within 1–2 business days.

Once your return arrives we check the item and approve the refund. From there it takes up to 7 business days to reach your original payment method, depending on your bank.

Yes. Tell us which product, color, or size you'd rather have and we'll arrange the exchange.

Send us a photo of the item and the packaging within a few days of delivery, along with your order number. We'll replace it or refund you — your choice — and you won't pay any return costs.

Yes — within 24 hours of placing it. Email info@qonforta.com with your order number and what you'd like changed. After 24 hours your order may already be in processing, so we can't guarantee it. Once it ships, you can still return it under our 30-day policy.

Email us as soon as you can with your order number and the correct address. If your order hasn't shipped yet we can update it. Once a package is with the carrier, the address is locked in.

All major credit and debit cards, plus the express checkout options you'll see at checkout. Every payment runs through Shopify's secure, encrypted checkout — we never see or store your card details.

No. You can check out as a guest and you'll still get an order confirmation and tracking updates by email.

Every lamp we ship is made for US households and works with standard 110–120V outlets.

Plug-in pieces work straight out of the box. Hardwired fixtures like pendants and ceiling lights are a straightforward swap for anyone comfortable with basic wiring — and if you're not sure, an electrician will have it up in under an hour.

Full dimensions are listed on every product page. A tip that saves a lot of returns: mark the measurements out with painter's tape on your floor or wall before you order.

We photograph everything as true to life as we can, but screens differ and daylight changes how a finish reads in a room. If a piece isn't what you pictured, our 30-day return window is there for exactly that.

Often, yes. Email us the product name and we'll let you know when it's back.

Yes, every set is dishwasher safe. To keep the finish looking new, use a mild detergent, skip the intensive cycle, and take the pieces out once the cycle ends rather than letting them sit in the steam.

No. The color isn't paint or plating sitting on top — it's a titanium coating bonded to the stainless steel, which is why it survives daily use and the dishwasher. Just keep it away from steel wool, bleach, and abrasive scrubs.

Each set serves six. A 30-piece set gives you five pieces per person — dinner knife, dinner fork, salad fork, tablespoon, and teaspoon — and a 24-piece set gives you four. The exact breakdown is on every product page.

Yes. Our teapots and tea mugs are borosilicate glass, the same glass used in lab equipment — it handles boiling water without cracking. What glass doesn't like is sudden extremes, so don't go from the fridge to boiling water in one step.

The glass body is microwave safe. Don't put it on a direct flame or an electric burner, and keep wooden lids and bamboo parts out of the microwave and the dishwasher.

By hand, with warm water and a little dish soap, then dry them right away. A few drops of food-safe mineral oil once or twice a year keeps the wood from drying out. Wood should never soak or go through the dishwasher.

Yes — the stainless steel mesh handles small-leaf and rooibos blends, and the basket lifts out in one piece so you can stop the brew when you want to.

Yes. Everything that touches food is made from food-safe materials — stainless steel, borosilicate glass, and BPA-free components.

Yes. The surface is non-porous, so it resists stains and bacteria without dulling your knives the way glass or stone boards do. Rinse and dry after use; don't leave it soaking.

We keep the collection small on purpose. Ceramics, textiles, lighting and furniture accents, each one picked by hand, so the pieces sit together in a room instead of competing for attention.

The rest we try to keep easy. Free shipping within the US, thirty days to send something back if it does not work in your space, and a real person answering your email within 1 to 2 business days.

Around the world. Some things are simply made better in one place than in another, so we work with makers in different countries and pick each one for what they do best. Glass and brass lighting from one workshop, hand tufted rugs and ceramics from another.

What stays the same is the selection. We choose every piece ourselves and check it before it is sent to you, so the collection still feels like one look no matter where it was crafted.

Email info@qonforta.com. Our team is available Monday through Friday, 9:00 AM – 5:00 PM ET, and we answer within 1–2 business days.